You can use Funnel to communicate with your customers, or you can simply reply to the emails from your Gmail inbox (or from your email client). The messages will always be routed both to the customer, and Funnel, so the message thread will be complete and identical in your Gmail and in Funnel.
Deal Email Addresses
Each deal has a unique email address that Funnel recognises and this is how messages are routed to specific deals. These deal email addresses are in the form of [email protected] where “yourfunnelid” is replaced with the part of the email address before the "@" you signed up with, followed with a random deal ID. The domain name “funnelreply.com” is used to indicate the purpose of the email address (so it sounds familiar to you).
Funnel always sets this address as the “reply to” field to ensure the messages are logged and shown in its deal thread.